FAQ

The Qnetix Monitor Service (QMS) is our enterprise, cloud-based monitoring solution delivering all the advantages of a SaaS based solution and is engineered for availability and monitoring at scale. The solution is based on a combination of opensource enterprise software (Zabbix, Grafana, Druid and OpenSearch to name a few), Tier 1 hardware (Dell), storage (Dell), networking (Dell) and backup (Veeam) solutions. The platforms are hosted in secure tier 3, government approved data centres in the UK.

Generally, you will require a “proxy server” to be installed locally within the environment you want to monitor. We offer several different approaches to deploying the proxy and will work with you as part of the onboarding to get these implemented. We have preconfigured configurations for: fully contained appliance (virtual machine), direct/bare metal installation, Kubernetes helm chart(s) and docker containers.

We take security very seriously and the underlying monitoring platforms use strong encryption, 2 factor based authentication, roles based (and limited) access control, dedicated and secure management environments, VPN’s, and PKI encryption. Additionally, our platforms have fulltime logging and monitoring enabled and are constantly reviewed for potential breaches and threats.

Yes, many of technologies we use are widely available and work very well when hosted locally. The value we add is integration, automation, simplicity, security, testing and support. We have dedicated labs for hosting testing environments and testing upgrades and patches. Our teams have multiple years of experience in getting the best value from highly connected systems.

Additionally, we have also pre-customised several components with ease of use in mind and to provided additional items like pre-configured and optimised monitoring templates for a variety of platforms and devices (additionally to what is already available in the vanilla products)

Our team is also available on a consultancy basis to support you in developing and building your own solutions using these technologies.

Yes. We aim for (and achieve) three nines of service availability. We’re happy to give you more detailed stats upon request.

We do daily backups and keep backups for 3 months for each instance. This includes keeping a 3rd back offsite in an air-gapped vault that is fully encrypted.

The data is yours and we will be happy to provide copies of your data to you at any time.